Delivery & Return Policy
At Ezone, we aim to provide seamless delivery experiences and hassle-free returns to ensure your satisfaction with every purchase. Please read through our delivery and return policy for a smooth shopping experience.
Delivery Options Overview
We understand the importance of prompt delivery and offer various shipping methods tailored to meet your needs.
Standard Delivery
Our standard delivery services ensure timely arrival of your orders. Please note the estimated delivery times for your convenience: 5-7 working days for large items and 3-5 working days for small items.
In-Store Pickup
Alternatively, you can choose to collect your order personally from our shop if you prefer. If you mention in the note section that you will pick up the product from the store, our backend team will deduct your delivery charge accordingly.
Delivery Schedule
Small Items
Courier delivery inside Dakar | |
|---|---|
Our courier will deliver to the specified address in 3 to 5 working days for 5000 CFA. | |
Outside Dakar within Senegal | |
Our courier will deliver to the specified address in 5 to 7 working days for 10,000 CFA. |
Large Items
Courier delivery inside Dakar | |
|---|---|
Our courier will deliver to the specified address in 3 to 5 working days for 15,000 CFA. | |
Outside Dakar within Senegal | |
Our courier will deliver to the specified address within 5 to 7 working days for 25,000 CFA. |
Return Policy:
We strive to ensure your satisfaction with every purchase from Ezone. If for any reason you are not entirely happy with your order, you can return the product within 14 days of receiving it, provided it meets the following conditions:
- The product must be in its original condition.
- All components, including fully equipped equipment, receipts, warranty cards, and any defect description documents, must be returned intact.
Return Process :
- Contact our customer service team to initiate the return process.
- Ensure the product is securely packaged and include all original components.
- Send the product back to us via a trusted shipping service.
- Once we receive the returned item and verify its condition, we will process your refund within the timeframe stipulated by applicable laws.
FAQs
If you have an account with us, you can easily track your order by logging in and accessing the order tracking option located at the top of our homepage.
Yes, you can cancel or modify your order even after it has been placed. After placing your order, our team will call you to reconfirm the details. At that point, you can inform our team if you wish to cancel or make any modifications to your order. Additionally, if you realise later that you need to cancel or modify your order, you can do so by messaging our team, sending an email, or calling our customer support team.
Our return policy allows you to return products within a specified timeframe for a refund or exchange. If you wish to exchange a product, you can utilise the messaging option available in the "View Your Order" section to chat with our team and initiate the exchange process. If you don't have an account, you can contact our customer support team via phone or email, and they will assist you further with the exchange process.
Yes, most of our products come with a manufacturer's warranty to protect against defects in materials and workmanship. The duration and terms of the warranty may vary depending on the product. Please refer to the product description or contact us for warranty details.
You can reach our customer support team through various channels, including phone, email on our website.
At Ezone, we prioritize your satisfaction and strive to make your shopping experience enjoyable and stress-free. If you have any further questions or concerns regarding our delivery and return policy, please don't hesitate to contact our customer service team for assistance.
